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Healthcare education · E-learning SaaS · Saudi compliance
1,000+ healthcare professionals across Saudi Arabia.A national regulatorapproved the platform.
- healthcare professionals learning on it
- 1,000+healthcare professionals learning on it
- approved by Saudi Arabia's national e-learning regulator
- NELCapproved by Saudi Arabia's national e-learning regulator
- roles on the platform, in Arabic and English
- 7roles on the platform, in Arabic and English
In their words
Strong commitment, professionalism and technical expertise from start to finish. Ghulam and his team were responsive to every piece of feedback, and whenever a requirement changed or something difficult came up, they came back with a solution. I would recommend them for complex, long-term work, and I look forward to continuing the collaboration.
About
PhysioGuidance, by Roya Almustaqbal for Health Training, delivers accredited online and in-person courses with CME hours for healthcare professionals in Saudi Arabia, with more than 1,000 learners on the platform. We built the whole product end to end — the public site, seven roles from learner to finance, every local way to pay, live classes, support, and a compliance layer answering to both NELC and the national data protection law — and still run it.
- Industry
- Healthcare education
- Location
- Saudi Arabia
- Built by
- Gamma Developers
The leak
Great courses, no platform, and a regulator to satisfy
PhysioGuidance had the instructors and the courses. What it didn't have was a system. Enrolments, attendance, certificates and payments were all handled by hand.
- 01
That might work for a small in-person class. It doesn't work for online training in Saudi Arabia, where courses must meet the National eLearning Center's rules and healthcare learners need recognised CME hours. NELC checks things a spreadsheet can't prove: that attendance was tracked, that class sizes stayed within limits, that certificates are genuine, that the platform is accessible and secure.
- 02
Producing the courses was slow as well. Turning study material into a lesson, then captioning it so learners in more than one language could follow, was work somebody did by hand for every module.
- 03
And NELC is not the only authority involved. Any platform holding Saudi citizens' records answers to the Personal Data Protection Law as well, which the Saudi Data and Artificial Intelligence Authority administers.
- 04
To launch online, PhysioGuidance didn't just need software. It needed software a regulator would approve.
What we built
A platform where the rules are built in, not bolted on
- 01
Lessons made from the study material
Give the AI the course content and it produces the lesson video, then the transcript and captions for it in several languages, instead of someone recording and subtitling every module by hand.
- 02
Live classes that track themselves
Zoom sessions are built in, attendance syncs automatically, and the 70% minimum is enforced before a learner can complete.
- 03
Class limits handled for you
Class sizes stay within NELC limits, and assistants are allocated automatically when a class grows.
- 04
Audit evidence on demand
Course managers export the evidence the regulator asks for, without chasing data.
- 05
Certificates anyone can verify
Every certificate carries a QR code that proves it is real.
- 06
Feedback before certificates
Learners review both the course and the instructor before their certificate unlocks, so quality data comes in on every course.
- 07
Every way Saudi pays
mada, Visa and Mastercard, plus Apple Pay, Google Pay and Samsung Pay, all running through Moyasar.
- 08
Course fees in instalments
Learners split a fee with Tabby or Tamara, and their place is confirmed the moment the provider approves it.
- 09
Bank transfers approved in the platform
A learner paying by transfer uploads the proof and finance approves or rejects it without anyone leaving the system or chasing a statement.
- 10
Refunds, whole or partial
Finance issues a full or partial refund and the learner's enrolment follows it automatically, rather than being corrected by hand afterwards.
- 11
Support with a queue, not an inbox
Learners and staff raise tickets, and the support team works them in a dashboard of their own rather than in somebody's email.
- 12
The team talks inside the platform
Instructors, course managers and support message each other where the work is, rather than in a separate chat tool.
- 13
Learners rewarded for learning
A points system rewards sign-ups, completed courses and reviews.
- 14
Seven roles, each seeing their own
Learner, instructor, course manager, admin, support and finance, each with the part of the platform that belongs to them and nothing else.
- 15
Arabic and English throughout
Every screen, every document and every certificate, accessible to WCAG 2.1 AA.
- 16
Built to the data law, not just the course rules
The platform is built to comply with Saudi Arabia's Personal Data Protection Law, administered by the Saudi Data and Artificial Intelligence Authority (SDAIA), alongside the NELC rules that govern the courses themselves.
- 17
Security built for auditors
Strong login protection, rate limits, upload malware scanning and a documented recovery plan.
Results
From manual training to an approved national platform
The platform passed Saudi Arabia's national e-learning review and is now the way PhysioGuidance teaches, with more than a thousand healthcare professionals learning on it.
1,000+
healthcare professionals learning on the platform
NELC
approved: the platform passed the national e-learning review
PDPL
built to Saudi Arabia's data protection law, administered by SDAIA
7
role dashboards, each seeing only what belongs to it
Zero
manual attendance tracking: live class attendance syncs on its own
9
ways to pay: mada, Visa, Mastercard, Apple Pay, Google Pay, Samsung Pay, Tabby, Tamara and bank transfer
- Lesson videos, transcripts and captions are produced from the study material, in several languages, without anyone recording or subtitling by hand.
- Every certificate is verifiable by QR code.
- Support runs on a ticket queue and the team talks inside the platform, not around it.
What's still human
Instructors still teach every class and course managers still decide what gets published. The platform tracks attendance, enforces the rules, makes the lessons and prepares the evidence. People do the teaching and make the calls.
Takeaway
In a regulated market, the software isn't just a tool. It's your proof.
PhysioGuidance didn't need an off-the-shelf course website. It needed a platform where every rule the regulator checks is already handled, so they could focus on teaching.
